Privacy Policy
Infinite Flow – Pilates (“Infinite Flow”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, mobile applications, subscriptions, and related services (the “Service”). By using the Service, you agree to the practices described in this Privacy Policy.
Data Controller
Infinite Flow – Pilates Operated by MK Well Poland
Website: infiniteflow.app
Email: contact@infiniteflow.app
Information We Collect
We may collect the following types of information:
- Name and email address
- Account login details
- Billing and subscription information
- Device and usage data
- IP address and technical data
- Workout and app activity
- Communication with support
- Analytics data
Payment details are processed by third-party providers and are not fully stored by
Infinite Flow.
How We Use Your Data
We use your information to:
- Provide access to the Service
- Manage accounts and subscriptions
- Process payments
- Personalize user experience
- Improve app performance and features
- Provide customer support
- Send important service updates
- Prevent fraud or misuse
- Comply with legal obligations
Legal Basis (GDPR)
Where applicable under EU law, we process your data based on:
- Performance of a contract
- Your consent
- Legitimate business interests
- Legal obligations
- Fraud prevention and security
Payments
Payments are processed through third-party providers such as Stripe, Apple App Store, and Google Play. We do not store full credit card information. Each payment provider processes your data under their own privacy policy.
Cookies & Analytics
We may use cookies, analytics tools, and similar technologies to:
- Understand app usage
- Improve performance
- Remember preferences
- Analyze user behavior
- Improve marketing and features
You can manage cookies through your browser or device settings.
Third-Party Services
We may share limited data with trusted service providers process data only to support the Service.
International Data Transfers
Your data may be processed outside your country, including outside the European Economic Area. Where required, we use appropriate safeguards to protect your data.
Data Retention
We keep your personal data only as long as necessary to:
- Provide the Service
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and misuse
After this period, data is deleted or anonymized.
Data Security
We use reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights (GDPR)
Depending on your location, you may have the right to:
- Access your data
- Correct your data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact: contact@infiniteflow.app
Account Deletion
You may request deletion of your account and personal data at any time by contacting us. Some data may be retained where required by law or for legitimate business purposes.
Marketing Communications
You may receive service updates or marketing emails. You can unsubscribe at any time using the link in emails or by contacting us.
Push Notifications
We may send push notifications related to workouts, updates, and reminders. You can disable notifications in your device settings
Children’s Privacy
The Service is not intended for users under 16 years old. We do not knowingly collect data from children without required consent.
Business Transfers
If Infinite Flow is involved in a merger, acquisition, or sale, your data may be transferred as part of that process.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted in the Service. Continued use of the Service means acceptance of changes
Contact
Infinite Flow – Pilates Operated by MK Well Poland
Website: infiniteflow.app
Email: contact@infiniteflow.app
Important Notice:
This Privacy Policy is intended as a general legal document for informational purposes. You should consult a qualified legal professional before publishing it.
